Shipping & Refund Policy
Curaçao: 1-2 days
North America: 1-3 weeks
Europe 2-6 weeks
Australia, New Zealand and Oceania: 3-6 weeks
Asia Pacific: 3-6 weeks
Latin America and the Caribbean: 1-6 weeks
North Africa and the Middle East: 3-7 weeks
North America: 5-6 business days
Europe: 5-6 business days
Australia, New Zealand and Oceania: 5-6 business days
Asia Pacific: 1-2 weeks
Latin America and the Caribbean: 1-2 weeks
North Africa and the Middle East: 2-3 weeks
HOW CAN I TRACK MY ORDER?
You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident. If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to email@example.com. and we will help you to track your order.
HOW CAN I TRACK MY ORDER?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident.
HOW LONG WILL DELIVERY TAKE?
The fulfillment takes between 1-4 business days depending on how many orders we have + the shipping time 4-10 business days, shipping time depends on destination. It’s important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra to get everything ready.
UNSUCCESSFUL DELIVERY ATTEMPT?
Please reach out to UPS (EU) or FedEx (International orders) with your tracking number and ask why they did not deliver. If you don’t get any help from them please contact us at firstname.lastname@example.org. and we will help you.
CUSTOM AND IMPORT TAXES
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized paintings), and personal care goods (such as beauty products and face masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.