Shipping & Refund Policy

 
PROCESSING TIME
The time I need to prepare an order for dispatch varies. For details, see individual items.
 
ESTIMATED DELIVERY TIMES ORIGINAL PAINTINGS

Curaçao: 1-2 days

North America: 1-3 weeks

Europe 2-6 weeks

Australia, New Zealand and Oceania: 3-6 weeks

Asia Pacific: 3-6 weeks

Latin America and the Caribbean: 1-6 weeks

North Africa and the Middle East: 3-7 weeks

 
I’ll do my best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
 
 
ESTIMATED DELIVERY TIMES POSTERS, ART PRINTS AND MORE
 

North America: 5-6 business days 

Europe: 5-6 business days

Australia, New Zealand and Oceania: 5-6 business days

Asia Pacific: 1-2 weeks

Latin America and the Caribbean: 1-2 weeks

North Africa and the Middle East: 2-3 weeks

 

CUSTOM AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
 

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@happy-paintings.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@happy-paintings.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized paintings), and personal care goods (such as beauty products and face masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.